PRIVACY POLICY
CLEANY
Effective Date: 01/2026
CLEANY respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how CLEANY (Cleany Franchise Inc., its affiliates, subsidiaries, and authorized franchisees operating under the CLEANY brand) collects, uses, stores, and protects personal information.
1. Information We Collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Service address
- Payment information (processed securely by third-party payment providers)
- Appointment and service details
- Communications with CLEANY (email, phone, SMS, chat)
2. How We Use Your Information
We use personal information to:
- Provide and manage cleaning and related services
- Process bookings and payments
- Communicate regarding appointments, service updates, and customer support
- Improve our services and customer experience
- Send marketing or promotional communications only where permitted by law and with consent
- Meet legal, regulatory, and accounting requirements
3. Consent & Electronic Communications
By using CLEANY services or providing your information, you consent to CLEANY collecting, using, and storing your personal information for the purposes described in this Privacy Policy.
You consent to receiving communications from CLEANY electronically, including by email, phone, or SMS, subject to your preferences and applicable laws. You may withdraw consent at any time.
4. SMS / Mobile Data Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors or service providers who support CLEANY operations (such as customer service, scheduling, or payment processing) is permitted.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
5. Sharing of Information
We do not sell personal information.
We may share personal information only:
- With authorized CLEANY franchisees or service providers involved in delivering services
- With payment processors to complete transactions
- Where required by law, court order, or regulatory authority
- To protect against fraud or security threats
6. Data Retention
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
You may request access to or deletion of your personal information by contacting [email protected].
7. Accuracy & Access
We make reasonable efforts to ensure personal information is accurate and up to date.
You may request access to, correction of, or deletion of your personal information by contacting us in writing at [email protected].
8. Security
CLEANY uses reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
No system is 100% secure; however, we continuously review and update our security practices.
9. Cookies & Tracking Technologies
CLEANY may use cookies or similar technologies to improve website functionality, analyze usage, and enhance user experience. You may adjust your browser settings to refuse cookies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and become effective upon posting.
11. Contact Us
If you have questions, concerns, or requests regarding privacy, please contact:
[email protected]
CALL US TODAY: 855-511-1771
If your concern is not resolved, you may contact the applicable provincial privacy authority.