TERMS OF SERVICE
CLEANY
Effective Date: 08/17/2023
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OR REQUESTING SERVICES FROM CLEANY.
By visiting, booking, or requesting services through our website, mobile application, phone, SMS, or other authorized channels, you agree to be bound by these Terms of Service.
1. Definitions
“CLEANY” refers collectively to Cleany Franchise Inc., its affiliates, subsidiaries, franchisees, and related entities operating under the CLEANY brand, including but not limited to Cleany Janitorial Inc.
“Customer” refers to any individual or entity booking services through CLEANY.
“Service” refers to cleaning or related services provided under the CLEANY brand.
“Premises” refers to the location where the Service is performed.
“Work Order” refers to the service details confirmed at the time of booking.
2. Cancellation Policy
CLEANY recognizes that customers may occasionally need to cancel or reschedule an appointment.
Cancellations may be made via the CLEANY app, by emailing [email protected], or by calling 855-511-1771.
Cancellations made 48 hours or more before the scheduled appointment incur no charge
Cancellations made less than 48 hours before the appointment incur a 50% cancellation fee
Failure to provide notice results in full payment
Cancellation fees will be charged to the payment method on file.
3. Customer Satisfaction Policy
If you are not satisfied with the Service, please notify CLEANY within 24 hours of completion. CLEANY will return within 48 hours to re-clean disputed areas.
Complaints reported later than 48 hours after service completion will not be honored.
4. Safety & Sanitation
The safety and health of CLEANY staff is a top priority. Staff are instructed not to clean areas or items deemed unsafe or unsanitary.
For sanitary reasons, CLEANY does not clean:
Human or pet feces
Urine
Vomit
Blood
5. Lifting & Accessibility
To protect staff from injury, cleaners will not:
Use tall ladders
Move items weighing more than 50 lbs
If you wish areas behind appliances or furniture to be cleaned, those items must be moved prior to the Service.
6. Use of Photographs
CLEANY may take before-and-after photographs for internal quality control, training, and documentation purposes only.
By booking services, the Customer consents to such use. Photos will never be published or used for marketing without separate written consent.
7. Appointment Times
CLEANY provides arrival windows of approximately one hour. Schedules may be affected by traffic, cancellations, access delays, or unforeseen circumstances.
Appointment time:
Begins when staff enters the Premises or building lobby
Ends when staff exits the Premises
Time spent on walk-throughs, instructions, concierge access, elevators, parking, or delays counts toward appointment time. Customers are responsible for providing timely access.
8. Lock-Outs
If staff arrive and are unable to access the Premises, a $40 lock-out fee will be charged to cover travel time and fuel costs.
9. Non-Appearance by CLEANY
If a cleaner fails to attend the Premises within one (1) hour of the scheduled Service Time and no Service is provided, CLEANY will either:
Issue a full refund, or
Reschedule the Service at a mutually agreed time
10. Payments Policy
CLEANY accepts cash, e-transfer, and major credit cards.
Payment is due in full upon completion
CLEANY reserves the right to suspend or discontinue Service for non-payment
Overdue accounts incur a 2% monthly late fee
Returned or cancelled checks incur a $35 fee
A credit card processing fee may apply where permitted by law. Any applicable fee will be disclosed to the Customer prior to payment.
11. Refunds
Except as expressly stated in Section 9 (Non-Appearance), CLEANY does not offer refunds, as cleaning services are personalized and subjective.
12. Tipping
Tipping is not required but is appreciated. Tips may be included with payment and are passed directly to cleaning staff.
13. Non-Solicitation of Staff
Customers agree not to hire any current or former CLEANY staff for private services during the term of service and for 24 months thereafter.
Violation of this clause results in a $3,000 placement fee payable to CLEANY.
14. Right to Refuse or Discontinue Service
CLEANY reserves the right to refuse or discontinue Service if:
The condition of the Premises materially differs from the confirmed Work Order
Unsafe or unsanitary conditions are present
Staff are subjected to abuse, harassment, or interference
In such cases, a cancellation fee may apply.
15. SMS / Mobile Messaging Terms (A2P COMPLIANT)
Business Name:
CLEANY
Business Description:
By opting in to CLEANY SMS communications, you may receive text messages related to appointment confirmations, reminders, service updates, customer support notifications, promotions, and marketing communications from CLEANY or an authorized CLEANY franchisee.
Opt-Out:
You can cancel the SMS service at any time by replying STOP to the same phone number from which you received the message.
After you send “STOP,” you will receive a confirmation message and will no longer receive SMS messages from that CLEANY number.
Re-Subscription:
If you wish to rejoin, you may opt in again through the same method used initially.
Help:
If you experience issues with the messaging program, reply HELP to the same phone number from which you received the message, or contact us at:
📧 [email protected]
📞 CALL US TODAY: 855-511-1771
Carrier Disclaimer:
Carriers are not liable for delayed or undelivered messages.
Message Rates & Frequency:
Message and data rates may apply. Message frequency varies based on your interaction with CLEANY or its franchisees.
For questions about your wireless or data plan, please contact your wireless provider.
Privacy:
Please review our Privacy Policy at:
👉 https://cleany.ca/privacy-policy
16. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province in which the applicable CLEANY service provider or authorized CLEANY franchisee is located, and the applicable federal laws of Canada.